Shipping Policy
Shipping Policy
All orders placed on muralsall.com are produced specifically for each customer and shipped from Türkiye to international destinations.
Made-to-Order Production
Our wall murals and wallpapers are made to order based on the size, material, and design selected by the customer. Production typically takes 2–5 business days before shipment.
Shipping Destinations
We ship to many countries worldwide, including the United States, Canada, the United Kingdom, and countries in Europe. Available shipping destinations and shipping options may vary by country and are shown during checkout.
Estimated Delivery Times
After production is completed and the order is shipped, estimated delivery times are:
- United States: 3–7 business days
- Canada: 3–7 business days
- United Kingdom: 3–7 business days
- Europe: 3–7 business days
- Other countries: 5–10 business days
Please note that delivery times are estimates and may vary depending on customs processing, carrier delays, local holidays, remote delivery areas, or other circumstances beyond our control.
Shipping Costs
Shipping costs, if applicable, are displayed during checkout before the order is completed. Any available free shipping options or shipping promotions will also be shown clearly at checkout.
Shipping Providers
We work with trusted international carriers such as DHL, FedEx, UPS, or other reliable shipping providers depending on the destination country and service availability.
Tracking Information
Once your order has been shipped, a tracking number will be sent to the email address provided during checkout. Customers can use this tracking number to follow the delivery status of their order.
Customs, Import Duties & Local Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other local charges applied by the destination country. These charges are not included in the product price or shipping cost unless clearly stated otherwise.
MuralsAll does not control these charges and cannot predict their exact amount in advance. Any customs duties, import taxes, or local fees are the responsibility of the customer.
Customs Delays
Some international shipments may experience delays due to customs inspections or local import procedures. These delays are outside the control of MuralsAll and may extend the estimated delivery time.
Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address at checkout. If an incorrect or incomplete address is provided, delivery may be delayed, returned, or lost.
If you notice an address mistake after placing your order, please contact us as soon as possible at hello@muralsall.com. We will do our best to update the address before shipment, but changes may not be possible after the order has been dispatched.
Lost or Delayed Packages
If your package appears to be delayed or lost during transit, please contact us at hello@muralsall.com. We will review the tracking information and assist you in contacting the carrier where possible.
Contact
For shipping-related questions, please contact us at hello@muralsall.com.